I just got the most interesting email from a mother of three who has been seeing me for many years at BHP. She was thrilled that I am opening my own practice because she has been increasingly frustrated with the wait times at BHP. She was seriously considering leaving the practice but we had developed a great working relationship. One of things that most frustrated me at BHP was the fact that I wanted to schedule my patients differently and could not because the variations between the doctors’ schedules would have been too difficult for the staff up front. I have a plan for scheduling that should dramatically reduce wait times. I started doing it in an abbreviated way in the weeks before I left and it was working quite well. Know that short wait times is something I am absolutely committed to.
Let me know other pet peeves of yours with regard to coming to the doctor so I can do what I can to make the experience as pleasant and efficient as possible!